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Your comment section is your brand.
Don't let it run wild.

Every comment is visible to thousands. How you manage them shapes how your audience sees you. Ellipsend protects your brand and turns comments into leads.

Get Started See pricing

✓ Instagram and Facebook · ✓ AI sentiment analysis included

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Comments UI screenshot coming soon

Sound familiar?

A troll left a negative comment on my best-performing post. By the time I saw it, hundreds of people had already read it.

Comment moderation and auto-hide give you control before the damage is done.

I'm replying to comments on Instagram while managing DMs somewhere else. I see a comment but have no idea what's happened between us in the inbox.

Ellipsend brings comments and DMs into the same workflow. No more context-switching.

I replied to someone in the comments the exact same way I'd reply to a total stranger. Turned out they were one of my best customers.

Contact profiles in the comment view are coming soon. Every person who DMs you already has a full profile in your Ellipsend inbox.

Your community engagement shouldn't be limited to DMs.

Comments are where the public conversation happens. That's where new people form their first impression. That's where loyal customers show up for you. Ellipsend brings comments and DMs into one workflow.

COMMENT MANAGEMENT

Reply, delete, and moderate without leaving Ellipsend.

Your entire comment section, across all your posts on Instagram and Facebook, managed from the same platform where you handle DMs and track analytics. No more jumping between apps, no more comments slipping through because you were somewhere else. One place, full control.

✓ Reply to comments ✓ Delete and moderate ✓ Instagram and Facebook

Comment management UI, screenshot coming soon

AI SENTIMENT ANALYSIS

Catch negative comments before they do damage.

One angry comment can shape how hundreds perceive your brand before you even notice. Ellipsend's AI scans in real time and surfaces negative sentiment automatically.

✓ Real-time sentiment scanning ✓ Negative comments surfaced automatically

Sentiment analysis view, screenshot coming soon

CONTACT RELATIONSHIPS

Know who's commenting before you reply.

Mark contacts as VIP, existing customer, warm lead, or new follower inside your Ellipsend inbox. A full profile view directly in the comment section is coming soon, so you can treat your best customers differently from strangers the moment they engage publicly.

✓ VIP and customer tags ✓ Visible in comment view ✓ Synced with your inbox

Contact relationship view, screenshot coming soon

COMMENT-TO-DM LOOP

Turn your comment section into a lead source.

Comments and automations work together in Ellipsend. When someone comments a keyword, they get a DM. When they reply, they land in your inbox. When they convert, it gets attributed back to the post. The comment section isn't separate from your sales process. It's the start of it.

✓ Comment triggers automation ✓ Tracked back to the post

Comment-to-DM flow, screenshot coming soon

Place to manage comments, DMs, and analytics. No more app-switching.

Real-time

AI sentiment scanning. Catch negative comments before they spread.

100%

Of your social engagement in one workflow. Comments and DMs, together.

What this unlocks for you.

For solo creators, growing brands, and enterprise social teams.

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A brand that stays protected.

Negative comments get caught before they shape how new visitors see you. Your best-performing posts stay clean and represent your brand the way you intended.

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A community that feels seen.

Public engagement deserves the same care you give your DMs. When your comment section is managed and personal, that's what turns followers into loyal buyers.

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A comment section that generates revenue.

Comments are the start of conversations that turn into customers. Every comment is connected to your automation and inbox, making it the first step in your sales process.

Got questions?

Can't find the answer? Reach out to our team.

Yes. Ellipsend supports comment management for both Instagram and Facebook from a single interface. You don't need to switch between platforms or apps.

Ellipsend scans your comments in real time using AI to detect negative sentiment: frustration, complaints, offensive language. Flagged comments are surfaced automatically so you can review and respond or remove them before they impact how new visitors perceive your brand.

Not yet, but it's coming. Contact profiles and relationship tags are available in your Ellipsend inbox today. The ability to see a commenter's full profile and history directly in the comment view is on our roadmap. When it ships, you'll know exactly who you're talking to before you reply.

Absolutely. Comment management, sentiment analysis, and relationship tags are valuable regardless of whether you use automations. Any creator who cares about their comment section and wants to manage it more efficiently will get value from this.

Ready to Scale with Ellipsend?

Get Started See Pricing

✓ Unlimited contacts · ✓ Unlimited seats · ✓ No setup fees

Your comment section is your brand.Don't let it run wild.